They had us answering calls. Seriously… at first, (about 9.30am), one of my trainee mates was asked whether he wanted to answer calls, and he took the chance. As he was getting into the seat, suddenly our trainer said no, we weren’t ready yet.
One hour and fifteen minutes later:
We started taking calls. Eeep!
No, I won’t write anymore. Let’s just say that I was lucky that most of my callers were VERY nice people. My trainee mate wasn’t so lucky. xd