Yet another rant about customer service. This time, it’s about California Fitness.
I pay via cash. For that, I am charged an additional “Administrative” fee of RM20. Now, they did tell me about this, but I never thought to question their policy until now. They have not offered to give me anything in return for me paying the extra except to “signup on auto pay aka credit card” and I should be considered lucky that they are accepting cash as other gyms aren’t.
Now, this is the part that irks me.
When I asked why they had this policy, he says that not everyone who pays by cash settles their bill at the beginning of the month. Instead, they come in and say, “I’ll pay you guys next week when I come in,” and they skip the next week, and the following week they come in and the cycle continues.
I immediately pointed out that they do have rules and regulations that say you can’t use the gym’s facilities until you’ve paid up, and he says that if they do enforce that ruling, a lot of their customers will be dissatisfied with them.
My point is: NOT MY PROBLEM THEN NOW, IS IT? WHY AM I BEING PENALISED FOR SOME DEADBEAT WHO CAN’T PAY ON TIME BUT STILL WANTS TO USE THE FACILITIES?
This is simply a bad policy AND a bad reply.
YOU CAN BET YOUR ASS I’M NOT RETURNING TO YOU AFTER JANUARY, CALIFORNIA FITNESS. I still have a year’s contract to finish and it ends on January 22 2009.