I was in Giant, Ampang Point branch yesterday trying to buy myself a cup of coffee before heading out for an interview. Imagine my glee and surprise when I realised they were selling a can of Nescafe for 99 cents! I picked up a can and eagerly went to the counter, handing over my RM1 note excitedly.
The cashier girl picks up the can, scans it, takes my money and then looks at me expectedly. I look back at her, a little dense. Then I turn my head to the right to look at the price display from the scanner.
It read RM1.70.
Honestly, I was not surprised, and for a moment I wondered if I could have misread the label on the shelf (as it does frequently in Malaysia. The items are often mismatched in the supermarket stores with the price, so you really have to read the label description before buying an item). Then I recalled that it very clearly stated RM 0.99 on the shelf. I told the girl so, and she looked at me as though I was insane for trying to argue with the gods of the scanned price.
So both of us trudged back towards the related shelf, and there you have it! The price was written as RM 0.99 and NOT RM1.70 as she had scanned it in. Her colleague (who was removing some items from the shelves) said that the shelf price was right, and there was a Kak Ju who would know how to handle such transactions. The cashier girl replied that Kak Ju was off and then fairly stormed off to her station. I followed her.
At the cashier, she turned to another senior who tried to get me to pay the higher price. I pointed out that there was a scanning integrity poster right on her cashier counter, one that promised that in the case of discrepancy, the customer need only pay the lower price. Theoretically this meant that I only needed to pay RM0.99 instead of RM1.70.
The senior then waved my concerns away by saying that sometimes the staff took the notice down late. My immediate response (that stayed in my head) was, “And that’s my problem, how?”
In the end, I took my money back from her and went instead of my interview. So be warned. Giant Hypermarket is very unscrupulous, even if they claim to be cheap. They have promises printed in black and white but refuse to honour them (hmm… sounds like some politicians we know, right?).
And in case you were wondering? I’m not shopping there ever again.