The best hallmarks a scam is that they’ll ask you to pay, but when you chase them for enquiries, they take forever to get back to you.
So it is with Fitness First the Curve, Malaysia, which is really starting to sound like a well-planned scam I did not see coming. You see, even though the story has been published in the Malay Mail and I’ve dropped a note to the Fitness First management over at their website, it seems that Fitness First the Curve is DETERMINED to drag their feet over the matter. I emailed them about two weeks ago.
On Saturday, 4th November 2010, I received a response from one Amanda Cook, apparently the manager of Fitness First Curve, promising to look into the case. She asked for some information which I provided. This was her email (attaching screenshot to take note of the date):
Dear Ms Geminianeyes,
Thanks for your email. I am the General Manager at Fitness First The Curve. I am actually off work tomorrow as I have a doctor’s appointment. Please can you allow me to look into this with my Front of House Manager Siti and find out exactly where the problem lies with you and your brothers membership details. I am sure we can get to the bottom of this for you both.
In the meantime, if you don’t mind, can you please inform me exactly who it was that you spoke to at the front desk on all the occasions – if you can remember. I can follow up with them on Saturday when I return to the office.
Club General Manager
Fitness First Malaysia – The Curve Platinum
I replied kindly with a (again, screenshot attached for date reference):
Dear Ms Cook
I spoke to Anne and Siti. Most times, it was handled by Anne. According to your counter staff, this isn’t their fault, but the admin side’s. As weird as it is, I am inclined to believe them, as this is not the first time your admin has done a shoddy job. Previously it took THREE months for our Bodyfirst rebate to be reflected. Mine took two months because I deliberately left my account low so you couldn’t deduct the full amount and I had to pay by cash instead. My brother’s took at least 3-4 visits AND filling out the forms twice AND threats to not pay for the refund to be deducted. Incompetent much?
As I mentioned earlier, I don’t really care about the subscription anymore. I just want to terminate my subscription for me and my brother, with effect from 1 December 2010. I see no reason to continue my membership when following the guidelines set by Fitness First themselves lead to frustration and wasted time.
This was followed by complete SILENCE for the next one week. When I realised that Fitness First would not make the first move, I got pissed off. The result was this email, sent the following week (Screenie at the bottom as usual):
Dear Ms Cook
It’s been one week since your last email. I’ve provided you with the information you want. What else do you require? If you do not respond by 5pm this evening, I’ll be lodging a report for unlawful use of my account and lodging a complaint with both the banks and Small Claims Tribunal on Monday 15 November 2010. Please do not waste my time and keep me hanging on for a response. Thank you.
Surprise surprise! They called me on Saturday, the next day. The girl in charge wanted to ask me for “my side of the story” as apparently she had been told a different version by the counter staff. I told her what I mentioned above, and told her in no uncertain terms were they to deduct my account beginning 1 December 2010, as my brother and me wanted nothing more to do with them. She said she understood, and then told me that she would be calling me back on Monday to settle this. I told her that I would not be available till after 12.30pm, to which she replied that she would be calling me after that.
It’s Tuesday and I’ve heard NOTHING from them.