Had a super long angery-kind of rant about the Logitech G Hub software, but ultimately, all I wanted to do was share what I learnt, which is how I got my Logitech gaming mouse to work on a laptop that doesn’t have Logitech G Hub:
The key thing is to activate your device’s onboard memory with the program you want to use over on the other laptop, but this process is not as intuitive as you might think.
Issue 1: Onboard memory doesn’t work
So, a few scenarios here:
- Cannot find the “switch to onboard memory” option at all
- Click on chosen device.
- Click on the GEAR/SETTING icon in the upper right.
- Settings will be on the right side of the screen, indicating available slots.
Note: If you press the Gear Icon from the main page before the device there’s another step of selecting My Gear > Your Device again > Onboard memory.
- Onboard Memory activated but the mouse becomes heavy and reverts to default behaviour
The dumb solution?
Change the slot.
Seriously. I had so much trouble with this, and all I needed to do was change the freaking slot, from Slot 3 to Slot 2 and it worked. MCB.
Issue 2: Missing LG Hub.exe
In the midst of all this, the Logitech G Hub file went missing. Learnt that this was because G Hub has a damn weird way of installing updates instead of just bundling everything into the MSI installer like the first time it was installed, so any interruptions, like shutting down PC without realising the updater is running (and there’s no indication even IF it’s updating in the background!) can cause the EXE file to not be registered.
And this can lead to not being able to uninstall or reinstall G Hub. Before you muck around in your registry, Reddit has the answer.
All you need to do is navigate to your C:/Program Files folder and nuke the LOGITECH folder ONLY. Don’t delete anything else, just that folder in that location.
If you do a general search on your PC’s drive to find this folder, you may also find the Logitech G Hub folder in a location that looks like APPDATA etc, LEAVE THIS ALONE. This is where your settings live, if you nuke this as well, you will need to recreate* your shortcut keys, macros, etc all over again.
After deleting, try to install G Hub again. It should work. If not, uninstall, restart comp, reinstall, and wait about 15-30 minutes depending on your Internet connection.
* Up to you whether you want to install, I’d just move it to a different location if you want to do a completely fresh install but don’t want to lose your settings.
Issue 3: Missing settings
So after following the steps in Missing LG Hub, the software could detect my G502 (not the Hero, but the model before), but now I could only change the Lighting effects. I couldn’t get into Assignments (aka macros) or DPI, which left me with a super heavy and slow mouse.
I uninstalled the software again, then restarted my PC. As it did, I took the mouse OUT from the USB hub I was using and plugged it in directly to the PC. When my comp had restarted, I reinstalled, and now it was showing.
With missing Chrome shortcut keys but I remembered what I used so it wasn’t too hard.
Once that was done, and I followed the steps to switch to onboard memory, I took my G502 out from the laptop and plugged it back into the hub. Then I switched from my home PC to my work PC.
My G502 finally works on my office laptop and now I have all my lovely shortcut buttons on the mouse so I don’t have to rely on my keyboard shortcuts anymore.